Refund Policy

Effective Date: 09-07-2023

Here at The Spark, we take pride in offering products that meet the highest standards of quality and performance. We want you to be completely satisfied with your purchase, and we've outlined our refund policy below to ensure a smooth and fair process.

1. Eligibility for Refunds

We accept refund requests for the following reasons:

-Defective or Damaged Products: If you receive a defective or damaged product, please contact us within 7 days of receiving your order. We will provide instructions for return or exchange.

-Incorrect Item Received: If you receive the wrong item, please contact us within 7 days of receiving your order. We will arrange for the correct item to be sent or offer a refund.

2. Refund Procedure

To initiate a refund, please follow these steps:

- Contact our Customer Support team at support@thesparkstore.co within the eligible time frame with your order number and a detailed description of the issue.

- Our team will review your request and provide instructions on returning the product, if applicable.

- Upon receiving the returned item and verifying the issue, we will process your refund within 10 business days.

3. Non-Refundable Items

Please note that the following items are non-refundable:

-Customized or Personalized Products: Products that have been customized or personalized to your specifications cannot be returned or refunded unless they are defective or damaged.

4. Return Shipping

For eligible returns, we will cover the cost of return shipping. We will provide you with a prepaid shipping label or make alternative arrangements.

5. International Returns

For international customers, please be aware that return shipping costs and import duties/taxes may apply. We recommend contacting us before returning an item to discuss the best course of action.

6. Contact Us

If you have any questions or need assistance with a refund or return, please contact our Customer Support team at support@thesparkstore.co.

7. Changes to this Refund Policy

We may update this Refund Policy as needed. Any changes will be posted on our website with a revised effective date.

By making a purchase from The Spark, you agree to the terms and conditions outlined in this Refund Policy.